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Switch by Chip Heath, Dan Heath - Summary

Four Minute Audiobooks

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How to Get the Elephant to Move

The elephant cares little about logical arguments and rational reasoning. It's a stubborn, emotional creature best swayed by powerful feelings. John Stegner was frustrated with his company's purchasing process. He counted how many different gloves the company ordered and collected one pair of each. This made it clear to every board member within seconds that their purchasing behaviour was crazy and being charged with redesigning it.

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