
Switch by Chip Heath, Dan Heath - Summary
Four Minute Audiobooks
00:00
How to Get the Elephant to Move
The elephant cares little about logical arguments and rational reasoning. It's a stubborn, emotional creature best swayed by powerful feelings. John Stegner was frustrated with his company's purchasing process. He counted how many different gloves the company ordered and collected one pair of each. This made it clear to every board member within seconds that their purchasing behaviour was crazy and being charged with redesigning it.
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Transcript


