In Growth We Trust: Marketing | Growth | Startups cover image

๐Ÿ”ฎ Community-led Growth, Day 1 users and Monzo stories w/ Tom Davies, Head of Marketing at Yonder (Monzo, Wise)

In Growth We Trust: Marketing | Growth | Startups

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How to Maintain Engagement in the Community

Slack is a great channel because people have to put their faces in their names. It's an approach that we have to working with customers. I've been so clear that like community is not my problem. It is not my, I don't own it explicitly. We all do within the company. You'll see engineers interacting with people that have directly raised the bile. The founders are going in there speaking about why we made certain strategic decisions or why we don't think designers is why we design this way. And then over time, as the community's got bigger, there's naturally just more conversation in there.

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