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Ep2: Uncertainty, Complexity & Strategic Design with Kevin Richard

Experience Designed

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Designing a Quote Unquote App

In a perfect service design project, all the parts are so strong that you can basically design the thing in isolation and nothing is going to break. But for many people, if you ask many people about the same product, it will be different answers. Complex systems hold different truth, like different rights at the same time, right? And it's impossible to converge to one single truth. So you have to accept from the start, go that you won't get things right, right? Which is coincidentivity for a designer. That's important that something doesn't work. It happens because of that. Some things are like some people are complaining about some part of the product or some part of

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