The Importance of a Mandatory Customer

In order to make this happen, there's a couple of things that you absolutely must have in place. I'm going to go through what he calls them and then I'll tie it into what I call them so we'll have it all tied button down together. The first thing you recommend is a mandatory customer. You need to have someone that you can't live without,. Someone who is the absolute glue that's holding everything together. We also need a mandatory object of control or feature.