Agentic AI and the payments 'last mile'

How are global payment systems quietly shifting beneath our feet, and what does that mean for businesses trying to grow across borders?

In this episode of Tech Talks Daily, I sat down with Stuart Neal, CEO of Boku, to unpack a transformation that many consumers barely notice but every global business feels.

Payments have long been dominated by familiar names like Visa and Mastercard, yet Stuart explains how that dominance is slowly being challenged by a surge in local payment methods. From mobile wallets in emerging markets to direct carrier billing in places where credit cards are far from universal, the way people pay is becoming far more fragmented, and far more local.

What stood out for me in this conversation was the geopolitical and economic dimension behind it all. Stuart highlighted how events like the pandemic and even global conflicts have pushed governments and central banks to rethink their reliance on external payment networks.

When entire payment systems can be switched off overnight, it forces countries to consider building their own infrastructure. That shift is not only about sovereignty, it is about control over financial ecosystems, consumer behavior, and ultimately economic stability.

We also explored what this means for businesses still operating with a card-first mindset. While card payments are not disappearing, their relative share is being overtaken by a growing ecosystem of alternative methods. That creates both opportunity and complexity.

Companies now face the challenge of integrating hundreds of payment options across multiple markets, each with its own regulations, currencies, and customer expectations. Stuart offered a candid view that for most organizations, building this infrastructure alone is unrealistic, which is why aggregation platforms like Boku are stepping in to bridge that gap.

The conversation then turned toward the future, particularly the rise of agentic AI and what Stuart described as the "last mile problem" in payments. While AI may soon handle discovery and purchasing decisions, the moment of payment still requires trust, authentication, and verification. That friction is not a flaw, it is a safeguard, and it raises important questions about how seamless commerce can really become.

We also touched on subscription fatigue, cross-border expansion, and the lessons global brands like Microsoft and Netflix have learned about meeting customers where they are. One thing became clear throughout our discussion. If you ignore local payment preferences, you are effectively turning away a large portion of your potential audience.

So as payment methods continue to evolve and diversify, are businesses ready to rethink their assumptions about how money moves, or will they risk being left behind in a world that is becoming increasingly local at scale?