What this says about big-bank conduct

It should have been a time of celebration for a Sydney woman, who had bought a new home for herself and her daughter.

But as settlement loomed, her application for a mortgage unravelled in shocking fashion. And it was all over $44.11.

Kishor Napier-Raman appraises what led a judge to demand that the head of one of the big four banks be hauled before a court this week.

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