EMJ GOLD: Pharma news, views and analysis cover image

S03 E15: Sales reps, MSLs and the future of CX

EMJ GOLD: Pharma news, views and analysis

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How Do You Know if You Add Value?

A UK managing director of a pharma company said that it's now a moral obligation for us as an industry, not to waste the time of an HCP in a sales call. So maybe we should just be asking our doctors at the end of a sales call, Dr. Did I add value today? Did you find that useful? And then tracking that to make sure that we don't waste important time that our clinicians need.

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