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28 - Why Customer Success is so Misunderstood with Megan Bowen (VP of CS, Platterz)

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Is There a Leader?

When i started managing more teams at my last company, i really appreciated the dependency and the interplay between the teams. I didn't realize we're in directnfic with something in the sales process or the way marketing was building awareness. And so what i've been trying to think about a lot is, what can we do with the company level, regardless of orge design, to create that alignment across teams? "i don't know how many companies actually fully define their full customer journey"

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