How Conversion API (CAPI) Works

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If you’re spending money on Meta ads but don’t fully trust the numbers… you’re not crazy. In this episode, Jeremy Neisser breaks down why Meta’s reporting often doesn’t match ticketing reality—and what sports teams should track instead. You’ll get a simple, no-nonsense framework for measuring marketing performance using real revenue, not modeled guesses.

Key Topics Covered

• Why Meta’s reports and your ticketing software rarely line up
• What Conversion API (CAPI) actually does—and what it doesn’t
• The difference between optimization data and reporting truth
• Why your ticketing system and bank account are the real scoreboard
• A simple framework to track marketing without attribution drama
• New Customer Acquisition Cost (NCAC) explained for sports teams
• How Average Order Value (AOV) and Revenue Per Buyer reveal buyer quality
• Why judging ads every 48 hours leads to bad decisions
• How to evaluate marketing weekly (and ROI monthly or by homestand)

Timestamps

• 00:00 – Why teams don’t trust their marketing numbers
• 02:16 – How this episode connects to Meta strategies & budget planning
• 04:37 – How Meta actually matches purchases (and why it breaks)
• 06:57 – CAPI helps optimization, not reporting accuracy
• 09:18 – Meta is better at finding buyers than explaining them
• 11:36 – Why attribution falls apart in real fan journeys
• 12:04 – A simple, spreadsheet-level tracking framework
• 13:58 – Measuring ROI the way owners and GMs actually understand
• 16:11 – NCAC: the metric that removes attribution arguments
• 18:31 – AOV vs. Revenue Per Buyer (offer strength vs. buyer quality)
• 20:40 – What to stop over-obsessing about immediately
• 23:00 – Final framework: delivery engine vs. scoreboard

Core Framework (This Is the Money Slide)

Use Meta as a delivery engine.
Use your ticketing system as the scoreboard.

Track:

• Real ad spend (including agency fees)
• Real ticket revenue
• New Customer Acquisition Cost (NCAC)
• Average Order Value (AOV)
• Revenue per buyer
• Repeat purchase behavior

Ignore:

• Platform-specific ROAS arguments
• Modeled attribution fights
• Day-to-day emotional decision-making

Call to Action

If this episode helped you, share it with someone on your team. The fastest way to kill “marketing isn’t working” conversations is getting everyone to agree on one scoreboard—your ticketing data.

Links mentioned:

Sports Marketing Machine powered by Revelocity Sports 

Episode 135 - Simplest Way to Justify Your Marketing Budget

Episode 147 - Meta Ads Strategies That WORK in 2026

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