unSILOed with Greg LaBlanc cover image

The Journey Beyond Fear feat. John Hagel

unSILOed with Greg LaBlanc

00:00

The Customer Is the Business, Right?

i was little surprised when i saw you made that distinction between the customer facing story and or narrative, and the internal one. Is this new understanding of how firms operate and how ego systems have evolved, doesnit make it more difficult to figure out who ustomer is? At the end of the day, i believe in business, the cust is the business. If we don't know who the customer is and what their needs and opportunities are, we're in deep trouble. And once we've identified that, we can mobilize and inspire a broad range.

Play episode from 38:57
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app