Most people think hospitality is just about service. Will Guidara believes it’s about making people feel seen. In this conversation, Will and I talk about what it really means to care for people well—whether you’re leading a team, managing a business, sitting across from someone you love, or just trying to become a better communicator. From turning Eleven Madison Park into the #1 restaurant in the world to helping create the hit show, The Bear, Will shares the mindset that changed everything for him: the smallest moments often leave the biggest impact. We talk about thoughtful criticism, leading with grace, creating team culture, and why the best communicators listen for what people aren’t saying.
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