How tech adds friction for frontline workers

Frontline work is unpredictable by design — and for millions of workers, even small disruptions can spiral into major consequences. From missed buses to childcare gaps, the margin for error is razor thin. 

Philip Chow, CEO and founder of Humanitas AI, unpacks what worker stability really means — and why it’s becoming one of the most urgent challenges for employers today. Explore how poorly designed workplace tech can add friction instead of relief, why trust and simplicity matter more than flashy tools, and how human-centered AI can help frontline workers navigate real life — not just work schedules. 

Frontline work is unpredictable by design — and for millions of workers, even small disruptions can spiral into major consequences. From missed buses to childcare gaps, the margin for error is razor thin. 

Philip Chow, CEO and founder of Humanitas AI, unpacks what worker stability really means — and why it’s becoming one of the most urgent challenges for employers today. Explore how poorly designed workplace tech can add friction instead of relief, why trust and simplicity matter more than flashy tools, and how human-centered AI can help frontline workers navigate real life — not just work schedules. 

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Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r