Empathy is a word often used when discussing communication skills and clinical care. Yet how often do clinicians really know what it means or what it looks like in practice? What benefits does giving empathic healthcare achieve? And how we can achieve this without burning out?

On this episode Ben is joined by Dr Andy Ward, Director ofEducation and Training at Stoneygate Centre for Empathic Healthcare, Associate Professor of Medical Education and Honorary Senior Academic GP in Leicester, UK.

Where they discuss:

(00:00) – Do We Still Have To Sell Empathy To Clinicians In 2025?

(02:40) – How Well Do We Understand What Empathy Means?

(07:19) – Affective Empathy & Burnout

(08:53) – Showing Genuine Empathy

(12:46) – The Benefits For Clinicians On Giving Empathetic Care

(21:57) – Going Outside Conventional Appointment Norms To Give Empathetic Care

(24:04) – How To Avoid Excessive Affective Empathy Causing Burn Out

(33:38) – Achieving Empathic Care Within Time Constraints

(37:34) – The Effect Of The Clinical Environment On Perceived Empathy

(45:51) – Further Empathy Training Available With Stoneygate Centre for Empathic Healthcare

You can find out more about the Stoneygate Centre for Empathic Healthcare here:

https://le.ac.uk/empathy

Their email:

empathy@leicester.ac.uk

They are across social media on:

X & Instagram: @Empathy_Centre

YouTube: @EmpathyCentre

Plus Facebook & LinkedIn

You can find Ben across social media @BWhybrowPhysio

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