The Importance of Research in Inclusive Design

The real arbiter of whether or not something is accessible is people with disabilities actually using it. And so I, you know, I always recommend that there needs to be a research component to it. There needs to be research upfront to figure out and make sure that we're solving the right problems. But there also needs to beResearch throughout and at the end doing kind of a formal usability study. How does this thing actually perform in its current state for people with disabilities? That's part of inclusive design. We're including people with disabilities in the process all the way through.