Balancing technical skill with patient story

In this episode, Ravi K. Bashyal, MD, Vice Chairman of Patient and Provider Experience at Endeavor Health and Clinical Assistant Professor at University of Chicago Pritzker School of Medicine, shares how patient centered culture, standardized pathways, and surgical specialization have built the busiest orthopedic hospital in Illinois. He discusses outpatient joint replacement, system wide growth, and why humility and human connection remain at the core of high performance care.