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S03 E15: Sales reps, MSLs and the future of CX

EMJ GOLD: Pharma news, views and analysis

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Are MSLs and Sales Reps in the Future?

The role of the MSL is not evolved as fast as the reps, it's newer. But at the end of the day, I'm going to get into trouble for this. They're still selling, right? And they're also really important in helping the commercialisation of a product and making sure that we've got the right data or putting the right data in front of the right customers. So will it evolve? I'd like it to evolve to be more of an understanding that actually this is a commercial aspect to all of this. Every single person who is customer facing is a representative at theend of the day. That comes with negative connotations but if you believe in what you

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