How to Grow, Scale, and Sustain Your eCommerce Business, With Nathan Otwell
Business Creators Radio Show With Adam Hommey
00:00
Ecommerce
When you have a dissatisfied customer, that is a golden opportunity to create one of your most raving fans. The fact that they're complaining shows that they care about the relationship. If they go radio silent on you, that's when youve lost them. When amazon came out without two days shipping, it changed the game. It's almost non existent because shipping industry is just getting hit left and right with all these on line purchases.
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Transcript
