The Importance of Treatment Coordinators in Dental Practices
The speakers discuss the role of Treatment Coordinators (TCOs) in dental practices, including their ability to increase practice turnover and provide a better overall patient experience. They also mention the limitations of receptionists and recommend a company called VTC for assistance with new patient phone calls and appointment scheduling.
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Would a Treatment Co-ordinator really benefit your practice?
In the latest segment of our podcast, we had the delightful Emma, an expert treatment coordinator, share her experiences and guidance on the evolving role of a treatment coordinator in a dental practice.
Highlights of the episode: 00:00 Introduction 02:21 Emma’s Journey to TCO 5:46 TCO’s role in various practices 10:00 Advantages of a TCO consultation 14:13 Disadvantages of Treatment Co-Ordinators 18:20 Timings of Appointments 21:19 Patient consent processes 23:02 Profitability and practicality of TCOs 25:56 Introducing virtual treatment coordinators (VTC). 28:00 How to find a TCO 31:45 How to reach Emma
If you’re inspired to learn more, reaching out to Emma is a breeze. Connect with her through her Instagram page @em_thetco
