The Public Relations Crisis at Chick-Fil-A

Adam Magusia: Chick-fil-A had to play things very cool and carefully during the feverish peak of this public relations crisis for the company around 2012. He says they wanted to appease people like me who were angry about that stuff, but also didn't want to piss off the possibly larger portion of their clientele who one inch percent supported the evangelical motives and methods of the Kathie family. In a hard place, they withdrew their support for these controversial organizations gradually and quietly, he says.