28 - Why Customer Success is so Misunderstood with Megan Bowen (VP of CS, Platterz)
GTM Live
00:00
What's the Value of Voice of the Customer?
A chief customer officer should be the main customer vocate within the company. "I think people get apy ears and trying to hear only the things that they want to hear," she says. Voice the custom work is any answer that you get first, people feel safe to tell you the truth. 'It's actually a very challenging a skill to be able to not ask direct questions, but get to the answers that you need'
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Transcript
