Joshua Bowles - A Wide Ranging Chat on ML and AI
The Joe Reis Show
00:00
Building a Feedback Loop for Call Center Automation
A feedback loop is one of the things that I say should be built in, right? And so, yeah, if you're going to have this hypothetical call center dialogue agent, probably built into that feature are then either a survey or some way to capture the person who's engaging with that automated agent. That would be the first indication or the first thing that I would say you probably always want to have. Then secondarily after that, what I've done in this stuff that I've worked with is just building a lot of audits and reanalyzing them.
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