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130: Mission Driven L&D: San Diego Zoo – Dustin Lacasse

Learning Uncut

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Designing a Transparent and Inclusive Workforce

This chapter explores the design considerations for the organization's workforce, including transparency, removing biases, and ensuring a consistent experience. They discuss the importance of succession planning, identifying critical roles, and bridging competency gaps. The chapter also highlights efforts to create pathways for career development and upward mobility.

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