Managed Services

When i had my m s p, i was guilty of this too. My my m s a bisly said thatnow we were covering everything, right? It was like unlimited support. O wis unlimited everything ad the reality is, i am a live, human personi am finite, yes and and i think so in hind sight, when when we started, maybe that was ok. But when ween we talke manage services. We can say that we exclude something a, but it doesn't mean we don't offer it. So if we do offer it, and it's excluded from their agreement, to state that if you to engage on these things, there is a fee