What if quality wasn't just a department but the entire operating strategy of your organization? In this episode, host Rex Wallace sits down with improvement scientist and author Dr. Dave Williams and co-host Ryan Bernstein to explore how healthcare organizations can move beyond project-level process improvement and start thinking in systems.
Dave breaks down the tools and mindset shifts that help leaders understand their organization as a system, why testing before scaling is non-negotiable, and what it really means for leaders to own outcomes rather than delegate them.
Quality as an Organizational Strategy and the QOS Field Guide are available on Amazon. Connect with Dave at davidmwilliamsphd.com or on LinkedIn.
