In‑the‑moment feedback: 'cup of coffee' talks

In this episode, Dr. Bill Cooper, Senior Vice President for Professionalism and Clinical Excellence at Vanderbilt University Medical Center and Cornelius Vanderbilt Professor of Pediatrics and Health Policy at Vanderbilt University School of Medicine, shares how structured feedback, credo based evaluations, and peer led cup of coffee conversations strengthen culture and patient safety. He explains how timely, respectful interventions improve clinician behavior, engagement, and overall care delivery.