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Data Science Happy Hour 70 | 25FEB2022

The Artists of Data Science

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Are You Using Correlation Analysis to Improve Customer Satisfaction

Am, i think of correlation is kind of the first step. Er ines good to correlate, but you also want to use it to m predictive models to do much more machine learng use cases. We have a point of sall system, so that's how we track disenrolment on people staying for a length of time. I would just say, the gold standard is always a randomiz a expermentation intesting. So we were trying to predict like retention, or speci activation, in this case, of ar our clients members and customers. And we're really those to ush, like, customer satisfaction type of sentiment, as well as just overall length of stay

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