unSILOed with Greg LaBlanc cover image

Will Every Business Become a Platform Business? feat. Geoff Parker

unSILOed with Greg LaBlanc

00:00

What Do You Think of the Customer Interface Layers?

The platform owner has the direct relationship with the customer, right? That's key. And i think it's absolutely a race and a fight for control of that customer facing layer. What i think is really interesting is what comcast has done with their voice technology. They've done a pretty neat job on the artificial intelligence side of creating a voice interface. I'll give you another one. It's in the t v and cable space. So on my system upstairs, i'll have tons of different subscription services,. hooloo, h bao, nat flick andam on, et, cetera, etc.

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