Thomas Rampulla on Vanguard's Mission
Masters in Business
00:00
Vanguard's Corporate Structure
Bill McNabb tells the story about, I guess it's just part of regular quality control. They audit customer service reps on the phone with Vanguard investors. And there's a pretty clear freak out going on as the market melts down in 008. This eventually reaches McNabb, or maybe he was listening on one of these calls and says, listen, we're growing like a weed. There's going to be no layoffs. We're hiring. Stop worrying about your jobs and serve the client and make everybody comfortable.
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