Lessons from planning and go‑live

In this episode, Malisha Patel, Senior Vice President and Chief Executive Officer of Memorial Hermann Southwest and Sugar Land Hospitals, joins the podcast to discuss how major industry changes are reshaping healthcare delivery. She shares strategies for optimizing workflow, adapting to evolving federal and state policy shifts, and establishing an AI governance council to guide responsible innovation. She also outlines how her organization is navigating the transition to value-based care while maintaining operational excellence.