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219: Carilion Clinic’s ACMIO Dr. Maruf Haider: The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, and the One Phrase that Predicts Rollout Success

The Digital Patient

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Standardizing Contact Centers Without Losing Personalization

Maruf details balancing enterprise contact center workflows with clinic-level relationships and clinician accountability.

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