
219: Carilion Clinic’s ACMIO Dr. Maruf Haider: The AI Question Nobody Wants to Answer, The Real Reason Clinicians Ignore CDS Alerts, and the One Phrase that Predicts Rollout Success
The Digital Patient
00:00
Standardizing Contact Centers Without Losing Personalization
Maruf details balancing enterprise contact center workflows with clinic-level relationships and clinician accountability.
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