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How to Spot Bullsh*t When You Hear It & How to Diffuse and Resolve Any Conflict

Something You Should Know

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How to Stay Calm When a Client Is Anxious

We're seeing more upset people, more angry people. And so the automatic response is to get angry back. So when you've got anger coming in and your body wants to have anger going out, you override that whic you can do. Tell yourself, it's not about me. And then you give your ear statement. That's calm. It's really hard for someone to be angry with a calm person. A cal person who's just kind of cold and calm will irritate the other person even more. But this is a positive emotion that really does calm people if you can do it.

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