28 - Why Customer Success is so Misunderstood with Megan Bowen (VP of CS, Platterz)
GTM Live
00:00
The CSM Leader's Seat at the Executive Table
I think that whoever the c s leader is at a company, that they have a seat at the executive table. The role critical for maintenance and growth of like, 80 to 85 % of the company revenue. And so i need to sign off on the product road map just like the ceo,. because i'm coming to the table with that customer perspective or those customer insights.
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