20VC: Anthropic's Superbowl Ad: Who Won - Who Lost | Harvey Raises $200M at $11BN Valuation | Sierra Hits $150M in ARR: Is Customer Support Too Crowded
The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
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Customer Support: Net-Additive or Replacement?
Harry asks about support market dynamics; Mike outlines service collection, internal vs external support, and ROI of AI agents.
Play episode from 44:40
Transcript
