In this episode, I sit down with Gowtham Chilakapati, an analytics veteran of 18 years and Executive Director at Humana , to pull back the curtain on the reality of Agentic AI in the enterprise.We dive deep into the recent wave of tech layoffs—like the news of Block cutting 40% of its workforce —and debate whether AI is truly driving these decisions or simply serving as a convenient excuse for broader management failures.Gowtham shares his firsthand experience navigating an astounding $1 billion AI investment during the early adopter rush of 2024. He details the chaotic first six months of that initiative and the multi-dimensional framework his team developed to measure true return on investment beyond the traditional, and often flawed, software implementation mindset. From the massive risks of pasting PII into LLMs to how AI prototyping is finally bridging the historic gap between product and engineering teams, this conversation is a masterclass in pragmatism for anyone looking to cut through the AI hype, especially in highly regulated industries.
