
Kevin Maney on designing your own category
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Category Design
The world has picked up on category design. There's now like a small organization, a group of people who identify them as category designers. The idea that people are doing this without us even touching them is really amazing. And i and my co authors do that this is going to grow.
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