The Dave Gerhardt Show (from Exit Five) cover image

#37: Win/Loss Analysis, why people buy, why they leave, and fixing leaks in your funnel

The Dave Gerhardt Show (from Exit Five)

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What's Stronger Intel Churn Loss Interview?

Intel is doing state interviews, which are kind of a cool concept. Think of it as like a CSAT interview, but we actually jump in at a certain point in the customer lifecycle. They'll email back to the buyer and be like, Hey, we heard your feedback. Here's how we're going to go fix these four things before your renewal happens so that you don't churn. And they've essentially with their major accounts have reduced their churn to zero.

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