In this episode of Confessions of Supply Chain Executives, host Chris Walton sits down with Omar Akilah, SVP of Product at Infios, and Aadil Kazmi, Head of AI Product Development at Infios, to tackle one of the biggest questions facing retail leaders today: Are retailers actually ready for agentic AI?
While AI dominated the conversation at NRF, the reality inside many retail organizations is far more complicated. Many companies are still struggling with fragmented systems, unclear strategies, and uncertainty about where AI should even be applied.
Omar and Aadil break down what agentic AI really means for commerce, how it differs from traditional generative AI, and why the biggest opportunity may not be flashy customer experiences but rather the operational backbone of retail: supply chain execution. From autonomous order monitoring to real-time visibility across the entire order lifecycle, they explore how agentic AI could fundamentally reshape how retailers manage fulfillment, delivery promises, and operational decision making.
The conversation also challenges common assumptions about AI readiness, including why retailers may not need perfect data infrastructure to begin adopting agentic AI and what leaders should actually focus on in the next 30 days if they want to stay competitive.
Key topics covered:
• What agentic AI actually means for retail operations
• Why most retailers are unprepared for the next wave of AI
• The difference between generative AI and agentic AI
• Why supply chain execution is a prime use case for AI agents
• How autonomous order visibility can transform customer experience
• Why retailers may not need a perfect data lake to begin adopting AI
• The three ways retailers can approach AI adoption
• How to avoid getting stuck in “AI pilot purgatory”
• The first practical AI use cases retailers should implement
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Music by hooksounds.com
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