Standardization Increases Provider Face Time

In this Take Two episode of Relentlessly Seeking Value, host Stacey Richter speaks with Gary Campbell, CEO of Johnson Health Center, an FQHC in Virginia. The discussion centers around the importance of fiscal discipline in healthcare, especially in federally qualified health centers where there's no opportunity to cost-shift inefficiencies.

This episode also revisits the notable experience and practices of Nikki King, CEO of Alliance Health Centers, focusing on her innovative methods to overcome operational challenges without additional funding.

The conversation highlights the importance of visionary leadership, cultural alignment, and operational efficiency to deliver high-quality patient care and maintain financial health. Gary Campbell emphasizes the necessity of strategic planning, involving clinicians in decision-making, and standardizing processes to create a better work environment and optimize patient care.

=== LINKS === 🔗 Show Notes with all mentioned links: https://cc-lnk.com/TakeTwo-EP341

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09:03 Why is there no opportunity to cost shift in an FQHC?

09:34 What happens when an FQHC is operating inefficiently?

10:00 "Have you workflowed it out? … You can overstaff yourself in a way that your cost per patient goes way up."

10:23 Why is taking a lean approach not an excuse to cut staff?

11:27 EP490 and EP492 with Shane Cerone and Sam Flanders, MD.

11:35 EP438 with John Lee, MD.

11:38 EP455 with Beau Raymond, MD.

11:40 EP402 with Amy Scanlan, MD.

11:42 EP405 with Eric Gallagher.

12:48 "The nurses are linchpins to everything."

13:44 LinkedIn post from Eve Cunningham, MD, MBA.

15:10 How does standardizing care lead to personalization of care?

16:34 "Our clinical teams see that we care."

16:53 "If you don't have a vision for where you want to be two and three years down the road, you're struggling."

17:09 "I want everybody to understand, What is their why?"

19:45 Lean & Meaningful by Roger E. Herman and Joyce L. Gioia.

24:44 "You have to project plan things out that you want."

25:51 "They don't teach leadership in most medical schools."—Dr. Robert Pearl

26:46 Outlive by Peter Attia, MD.

27:55 "Get to know these clinicians."

29:39 "From a core values perspective, you can make every single decision … on core values."

30:03 "We always start with those values. … They're embedded in everything we do."

30:20 How does an FQHC or private practices that are patient-oriented attract talent?

35:24 EP297 with Jerry Durham.

35:54 "First and foremost, be visible."