2022 was a breakout year for AI. While machine learning had already been integrated into applications for millions of users, for many, these tools still felt like their first real-world encounter with AI.

As AI continues to revolutionize industries, CEOs are discussing how to integrate this new superpower. They are also considering important questions around data privacy, competition, cost, accuracy, and speed.

In today's episode, we talk with Cresta, Hex, and Sourcegraph, three companies at the forefront of integrating AI into their existing products. From navigating data privacy concerns to optimizing accuracy and managing costs, these leaders are navigating the complexities of this new superpower.

Topics Covered:

00:00 - Introduction
02:51 - How AI can enhance customer service
08:26 - Using AI to shape data and analytics
09:33 - Solving the challenges on contextual understanding
12:01 - Giving AI the right information and context
13:31 - Tools that help build language Models (LLMs)
15:39 - Building open source tools
18:40 - Constructing prompts
22:26 - How do you differentiate?
23:48 - Customization as a moat
25:26 - Privacy challenges
29:14 - Language models and search engines
30:41 - Cost and pricing of models
32:48 - What does the contact center look like in 2028?

Resources:

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