Incidents, User Training, and Metrics

Andrew Wigmore, Teams Product Owner at defence contractor BAE Systems, shares insights from his 40-year career and the company's journey to Microsoft Teams and the cloud.

• Migrating 45,000 phone numbers from Skype for Business to Microsoft Teams in a single morning

• Managing 65,000 E5 users and doing over a third of a billion minutes of Teams audio annually

• The cultural shift from on-premises infrastructure to evergreen cloud services at a defence company

• Rolling out Microsoft Teams Rooms across 180 meeting spaces, including executive home offices

• Operator Connect telephony across 11 countries, including challenging regions

• Cloud adoption, security, and export control requirements in defence

Thanks to Ribbon, this episode's sponsor, for their continued support of Empowering.Cloud.