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Ep. 699: Tiffani Bova Interview with Michael Covel on Trend Following Radio

Michael Covel's Trend Following

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The Customer Is God

The gap between what companies believe they're delivering and what the consumer actually experiences is getting wider. It's a very high touch service industry where in more mature markets, we've gotten a little bit away from service. Try to name a company that's less than 10 years old who delivers exceptional experience.

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