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The Interesting Science of Conversation & How to Handle Deadlines with Ease

Something You Should Know

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How Can a Receptionist End a Call?

Social psychologist Elizabeth stoko has spent over 20 years analyzing how people talk. She says there's a lot of information that can be gleaned from short conversations. Stoko: If you are trying to keep potential clients happy, then you should listen for what they want to do in the encounter.

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