Personalization, information asymmetry, and scheduling

Frontline work is unpredictable by design — and for millions of workers, even small disruptions can spiral into major consequences. From missed buses to childcare gaps, the margin for error is razor thin. 

Philip Chow, CEO and founder of Humanitas AI, unpacks what worker stability really means — and why it’s becoming one of the most urgent challenges for employers today. Explore how poorly designed workplace tech can add friction instead of relief, why trust and simplicity matter more than flashy tools, and how human-centered AI can help frontline workers navigate real life — not just work schedules. 

Frontline work is unpredictable by design — and for millions of workers, even small disruptions can spiral into major consequences. From missed buses to childcare gaps, the margin for error is razor thin. 

Philip Chow, CEO and founder of Humanitas AI, unpacks what worker stability really means — and why it’s becoming one of the most urgent challenges for employers today. Explore how poorly designed workplace tech can add friction instead of relief, why trust and simplicity matter more than flashy tools, and how human-centered AI can help frontline workers navigate real life — not just work schedules. 

With The AI+HI Project’s weekly newsletter, video and audio podcasts, in-depth feature stories, expert perspectives on the latest news, and more curated content, senior leaders and HR executives can gain first-hand insights to innovate toward a brighter future. On the weekly podcast, visionaries from the worlds of business, tech, and HR join alternating hosts, Alex Alonso, SHRM’s chief data and insights officer, and Nichol Bradford, SHRM’s executive-in-residence for AI+HI as they offer actionable strategies and practical advice to help you stay ahead of the topics and trends that are redefining the workplace of tomorrow. Subscribe to The AI+HI Project to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/vvpyid 
---Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r

Subscribe to The AI+HI Project to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/voegyz  

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Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r