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How Ticketmaster created its maligned ticket fee system

The Hustle Daily Show

00:00

The Hyatt Hotel Chain

Mark O'Mara: Ticketmaster was struggling in the early 80s. He says he and Hyatt founder Jay Pritzker lived on a "handshake" for 12 years. How did you try to separate yourself from other ticketing competitors, like Tron? MARTIN SAMUEL: I thought that the business had to be the business of selling tickets, not systems.

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