Introduction

Openforce CEO Wendy Greenland joins Chris Walton and Anne Mezzenga to discuss all the hidden and messy truths that come with doing last-mile delivery well at scale. In this podcast, Chris and Anne go deep with Wendy on: – The mounting pressures e-commerce is placing on the demand for gig labor – The varying requirements one encounters when moving from managing their own employees to managing more contract labor for deliveries – And, perhaps most importantly, the very real issues retailers could face if they aren't ready for the shift It is quite possibly the podcast with the most "Holy crap! I never would have thought about that!" moments in Chris and Anne's six year history of podcasting. *Sponsored Content*

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