What agencies can and can't do now

Across New York City, a largely unregulated ghost fleet of tow trucks is growing after years of lax enforcement. Many of these unlicensed operators rush to crash scenes in the hopes of lucrative payouts, but also put consumers and pedestrians at risk. In this episode, WNYC’s Liam Quigley explains how the towing system works and why the city has struggled to regain control. He also tells host Janae Pierre how to spot an unlicensed truck in case you find yourself needing a tow