Getting clients to use new tech

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In this episode, I share my thoughts on building a better desk setup for accountants and why small changes to your workspace can have a big impact on productivity. Then I break down a $2.1M accounting firm where the owner clears about $600K a year and walk through what they’re doing well, where they’re stuck, and how they could improve their operations. Finally we get into the mailbag, covering topics like buying accounting firms, building trust with referral partners, security boundaries with AI tools like Claude, whether AI threatens accounting careers, handling client resistance to new tech, and how to think about pricing and value in your firm.

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// Chapters:
00:00 Desk setup ideas for accountants
01:00 Seven things every desk should have
11:00 Optimizing the under-desk workspace
20:15 Firm Roast introduction
21:00 $2.1M firm breakdown and client mix
24:00 Team structure and financials
25:30 Pricing strategy and service mix
26:00 Marketing approach and LinkedIn discussion
28:00 Technology stack and workflow tools
29:30 Accounting team challenges and hiring issues
32:00 Owner background and firm growth
33:30 Transitioning away from client work
35:00 How to submit your firm for a roast
38:30 Mailbag: buying accounting firms
45:00 Cash flow and deal structure for acquisitions
46:40 Building referral relationships with other firms
48:00 AI security and using Claude with financials
50:20 Future of accounting careers and AI
55:20 Pricing ethics and charging more for services
58:50 OpenAI, government work, and AI ethics
01:00:20 Getting clients to adopt new tech tools
01:04:00 TurboTax pricing debate and perception of value
01:07:00 Expanding your professional network and mindset

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