How to Hack a Bot to Fix a Connection Problem

I was trying to get help because there's a connection problem. The physical wires to my house for the internet are not actually crimped. They're just stuck together so it looks like there may be some jitter in there. I wanted to get a technician to come and actually crimp the thing so that I have a solid connection to the internet. Because I keep losing connection and do you know how hard it was to communicate to Xfinity? That I needed a human being to come look at a physical connection, which I had identified as clearly a problem Wow So first they give you the the AI chat mod that may not be AI but it does not give you any option for talking