Core investigator skills: empathy and curiosity

In this episode, Mary Conquest speaks with Mark Alston, a risk management and safety expert who is the founder of Investigations Differently consultancy.

Mark helps HSE professionals understand why safety investigations can be too narrowly focused and only result in blame rather than benefits.

Fortunately, he shares helpful advice on how you can implement better investigations in your workplace. Mark encourages EHS professionals to move away from a top-down approach and instead harness co-workers as part of the solution to deliver systemic risk reduction.

He argues that safety investigations are great opportunities to enable organizations to learn critical information from their people about how work is actually completed. Furthermore, Marks shows you how this can be used positively to improve overall safety performance.

To find out more about Mark’s consultancy, visit:

https://investigationsdifferently.com.au/

Mark Alston on LinkedIn:

https://www.linkedin.com/in/alstonmark/

The three books recommended by Mark:

Pre-accident investigations by Todd Conklin

https://www.amazon.co.uk/Pre-Accident-Investigations-Todd-Conklin/dp/1409447820

The Field Guide to Understanding 'Human Error' by Sidney Dekker:

https://www.amazon.co.uk/Field-Guide-Understanding-Human-Error/dp/1472439058

Paper Safe by Greg Smith:

https://www.amazon.co.uk/Paper-Safe-triumph-bureaucracy-management-ebook/dp/B07HVRZY8C

Safety Labs is created by Slice, the only safety knife on the market with a finger-friendly® blade. Find us at www.sliceproducts.com

If you have any questions, please email us at safetylabs@sliceproducts.com