Money 2020 Europe Preview: A Look into the Future of Banking
Banking Transformed with Jim Marous
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The Importance of Designing for No Operations
IBM is helping banks digitize their capabilities and process, but Piers Gupta, the CEO would say, we design for no operations. When I start with the premise that I'm designing for no operations, recognizing that my employees and agents will insert themselves to add value where things cannot be digitized,. That's a fundamental flipping of the paradigm. And on the third, just to finish the trifecta, we're working with a large European bank. We're doing a lot of interesting work in that space as the world moves more and more towards real time.
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